Browse our library of facts and questions to learn all you need to know about our services, deliveries, customer service, policies and terms.
We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement. This does not cover damage caused by the client. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you. You agree that approval of a CAD drawing is acceptance of your design as described. Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.
Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture as well as free cleaning in-store for life.
HOW MUCH DOES SHIPPING COST?
Simon Curwood Jewellers offers free shipping within Australia for all orders over $100. For orders under $99 a flat fee of $10 will be charged at checkout.
WHEN WILL MY DELIVERY ARRIVE?
Simon Curwood Jewellers will ship your parcel within 24hrs of processing your order if the item is in stock. Standard delivery to anywhere in Australia is 2-7 business days*.
* Whilst Simon Curwood Jewellers take all care in delivering your order on time, at times unexpected delays can occur. In the event there is a delay with your order, you will be notified via phone or email. NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.
NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.
HOW CAN I TRACK MY ORDER?
When your order has been shipped, we will email you your consignment number and tracking ID. Click on the link in this email to track your parcel or enter your tracking ID on the Toll website.
IS MY PARCEL INSURED?
Yes, your order is insured while in transit. However, once a parcel has been delivered and signed for it is responsibility of the recipient to arrange insurance thereafter. For your protection, Simon Curwood Jewellers:
1. Insures your order to the full RRP.
2. Uses only Toll services for all orders to ensure the highest of standards in parcel delivery and security.
3. Requires that all deliveries be made to a physical business or home address*
4. Parcel signature required
*Simon Curwood Jewellers can post to a PO Box with purchaser undertaking full liability for lost, damaged or stolen goods.
MY DELIVERY HASN'T ARRIVED/HAS BEEN DAMAGED IN TRANSIT
If your order has been lost or damaged in transit, please contact us within 7-10 working days of placing your order.
Our standard special order deposit is 50%. Paying a deposit or agreeing to a payment plan, unless otherwise specified on your invoice, is considered as your acceptance of your special order purchase, as ordered by your sales professional. Special orders once purchased cannot be cancelled, as they are custom made at your request. You agree that cancellation for any reason will result in an increased cancellation fee equal to your purchase price.
A purchase made using multiple payments and/or established with a deposit is to be considered a Lay-By and initial payment is acceptance of our terms. Our standard Lay-By deposit is 25%. No Lay-By fee applies, however, a re-stocking fee equal to the deposit paid will apply should you cancel your purchase. A cancellation fee is not transferable for credit. Our standard Lay-By term is 3 months from the date of purchase or 5 months for a special order. Our minimum payment terms are 5% per fortnight. You agree that any further special arrangements in addition to this that were made with our team members are printed on your invoice. You agree that failure to meet our Lay-By terms is to be considered a change of mind cancellation and subject to our cancellation and re-stocking fee.
Silver is a beautiful, lustrous, metallic-white metal. Pure Silver is quite soft and malleable and most fine silver Jewellery is either crafted from Fine Silver .999 or Sterling Silver .925.
Fine .999 Silver is the closest metal to pure elemental silver. Fine silver is 99.9% silver, with the remaining 0.1% consisting of trace elements of insignificant quantity. Fine Silver is softer than Sterling Silver and is therefore used less frequently in Jewellery prone to dents and scratching such as rings or bangles and likely instead to be used in jewellery less prone to scratching such as earrings and necklaces.
Sterling silver contains 92.5% pure silver and 7.5% other metal (usually copper). Silver jewellery marked with a 925 is Sterling Silver jewellery that has been certified to contain 92.5% silver content. Due to Sterling silver being harder than fine .999 silver, it is more suitable for most fine jewellery making.
Throughout history, gold has been treasured for its natural bright metallic-yellow beauty. Gold is available in a diverse palette of alloying, the most common used in fine jewellery being 9 Carat (9CT) 14 Carat (14CT) and 18 Carat (18CT). Gold in its most pure form, 24Carat (24CT) is most often too soft for fine jewellery intended to be worn daily. White Gold is created by alloying, that is blending, gold with white metals like palladium and Rose Gold is created by blending gold with red and pink metals such as copper.
18CT pieces have the brightest yellow tone. Because of the higher gold content in 18CT pieces, they offer less resistance to wear, scratches and denting than 14CT or 9CT gold pieces, but more resistance to wear than a pure 24CT piece of fine jewellery.
14CT gold offers more resistance to wear than either 18CT or 24CT pieces of fine jewellery. 14CT has a brighter yellow tone than 9CT but it is not as brightly toned as either 18CT or 24CT.
9CT jewellery pieces have a bright yellow tone and offer the most resistance to wear, scratches and denting than 14CT, 18CT or 24CT. 9CT is not as brightly toned as 14CT, 18CT or 24CT gold.
Platinum is one of four precious metals, along with silver, palladium and gold. Of the four precious metals, platinum is the most expensive and the strongest of all precious metals used in fine jewellery. Platinum is a naturally white metal, so it does not need to be rhodium plated like white gold.
Platinum jewellery contains 95% pure platinum and is hallmarked with a 950 stamp. Platinum is much denser than and heavier than gold. Platinum is more rare than other precious metals with platinum production occurring in only a limited number of locations across the globe.
Platinum is extremely long wearing and often the precious metal of choice for engagement rings and wedding bands due to its strength and naturally silvery white colour.
Titanium is a naturally silver-grey coloured metal that is hypoallergenic, lightweight and resistant to corrosion. Titanium possesses immense tensile strength – it is stronger than steel, but far lighter. Due to titanium being extremely strong, more scratch, bend and dent resistant than gold, silver and platinum and due to its lightweight properties, titanium can be an ideal metal choice for jewellery rings.
Titanium is also a great choice for allergy prone skin as it will not produce skin irritation due to its naturally hypoallergenic nature. Titanium jewellery can be polished to a bright grey lustre and can also be coloured in a wide array of colours making it a unique choice for jewellery metal.
Zirconium is a very light weight metal which is grey-white in colour and found naturally in minerals such as zircon. It can be given a black colour by extreme heat treatment creating an extremely durable and beautiful black coating. Black zirconium is hypoallergenic and has incredible corrosion resistance.
FINE JEWELLERY
Fine jewellery is made from precious metals such as gold, platinum, and silver. The pure precious metal is typically alloyed with other metals for strength, and sometimes to modify the colour, as in white and rose gold. Fine jewellery is often set with diamonds and other precious gemstones such as ruby, sapphire and emerald; and with semi-precious gemstone such as morganite, amethyst and aquamarine.All fine jewellery should be considered precious, therefore it should be worn and treated with care. A piece of fine jewellery that is well cared for and properly maintained can last beyond your lifetime and become an heirloom for future generations.Quality white gold fine jewellery is finished with rhodium plating to produce a hard, shiny white surface appearance. The rhodium makes white gold look ‘whiter’ and helps protect against wear and discolouration. The rhodium will wear off over time and can require re plating to restore the brightness of the metal if desired.
GENERAL CARE
All fine jewellery, and especially rings with delicate stone settings and bands, should be worn mindfully to protect them from damage such as knocks, scrapes, and catches on clothing and edges. Even relatively small knocks can cause metal to bend and distort, potentially dislodging your gemstones from their settings; and create scratches and scrapes on the metal or gemstones.To prevent damage and loss of gemstones, we recommend that you take care otherwise do not wear your fine jewellery whilst doing housework, manual labour such as gardening and DIY projects, or while exercising with weights, swimming, or playing sport. All precious metals and even non-precious metals such as titanium, zirconium and stainless steel can be easily scratched, and it is common for rings, bracelets, and bangles to get scuff marks, dents, and surface scratches through everyday wear. Common dirt and dust can easily scratch precious metals, and even rubbing with paper can cause scuffs and scratches. Fortunately, all precious metals can be polished and re-finished by a jeweller to restore their lustre.We also recommend avoiding contact with chemicals such as make-up, bath soap, body lotions, hair products, perfumes, and harsher chemicals such as chlorine, bleach, and general cleaning products. These can cause your jewellery to become dull; they can erode gemstones and sometimes tarnish the metal.Gemstones should be protected from prolonged exposure to direct heat and light, as this can cause them to fade or lose their intensity of colour. Brittle gemstones such as emerald, tanzanite, topaz and opal should only be cleaned using gentle methods, and never in an ultrasonic cleaner.We recommend that finer link chains and bracelets be removed before sleeping, to avoid catches and pulls which can cause the links and fittings to stretch or break.To help protect your jewellery and gemstones from scratches and scuffs, we recommend that each piece be stored separately in its original box, or in a soft fabric-lined jewellery box that has a dedicated compartment for each piece. Metals can scratch other metals, gemstones can scratch metal and other gemstones, and diamonds can scratch almost everything – so it is best to store them all separately from each other.
GENERAL CLEANING
We recommend that all fine jewellery be regularly cleaned to maintain the lustre of the metal and brilliance of the gemstones. Fine jewellery and gemstones are natural attractors of oils, dirt, and dust. This means that your natural body oils and acids can ‘coat’ your gemstones and metal, which causes dirt and dust to build up and make the jewellery look lifeless and dull.For most jewellery, a simple 5-minute soak in lukewarm water with a few drops of mild dishwashing detergent can brighten the metal and gemstones; and may help loosen debris caught in the gemstone settings and the undercarriage of rings. A soft baby’s toothbrush can be used to gently dislodge stubborn oils and debris trapped within the harder-to-reach areas.Rinse the jewellery with clean lukewarm water and allow to air-dry if possible, before polishing with a soft dry cloth.An interesting point to note is that common dirt and dust can scratch some gemstones that are lower on Moh’s Scale of Hardness, so gemstones should be washed before gently polishing with a cloth.An exclusion to the water-washing method is any jewellery set with opals, pearls, and other porous gemstones – these should be gently wiped clean with a soft cloth only.We recommend having your jewellery buffed and/or cleaned ultrasonically in-store at least every 3 months to keep it looking its best. This is a complimentary service for our clients at SCJ.
MAINTENANCE
It is recommended that you have your jewellery inspected every 6 months for signs of wear, damage, or loose gemstones; this applies especially to fine stone settings or filigree details, chain links and clasps.Stone settings like claws can easily become bent or worn down over time so regular inspection is necessary to prevent further damage or loss of gemstones. Clasps and fittings on chains and bracelets can also become worn or bent with normal wear, and should also be checked often. Our master jeweller can also inspect, perform maintenance repairs, and professionally polish your jewellery in our workshop to restore its original shine and sparkle.
We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement. This does not cover damage caused by the client. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you. You agree that approval of a CAD drawing is acceptance of your design as described. Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.
Full details of your consumer rights may be found at consumerlaw.gov.au
Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture as well as free cleaning in-store for life.
The product information listed under product description on the Simon Curwood Jewellers website, catalogue and other promotional materials is for your guidance only. While we Simon Curwood Jewellers take great care in ensuring the details describing a product, and its appearance and price are written to the best of our knowledge. Measurements may vary from Measurements in mm may vary by +/- 10% due to hand-finishing and carat weights may vary within a range of +/- 5%. Simon Curwood Jewellers cannot guarantee that colours of jewellery and stones will display accurately on all monitors and devices. All images are representative and colours may vary slightly depending on lighting conditions and screen/device settings. All diamond and gemstone are unique; possessing slight variations in colour from one to the next. Colour tone variation is natural and to be expected across all diamonds and gemstones. Simon Curwood Jewellers endeavour to replicate products as close a possible products description and colouring but do not warrant that the products delivered will be identical to those displayed on our website, all other marketing material including social media unless otherwise stated.
RING SIZING
Use our SCJ Ring Sizing Guide, download and print (at 100%). Place the ring over the circles on the guide to find the closest match. If its in between two measurements, choose the larger size. Print the SCJ Ring Sizing Guide.
FIND OUT YOUR PARTNER'S RING SIZE (WITHOUT SPOILING YOUR PROPOSAL)
Download and print the SCJ Ring Sizing Guide above and follow the steps. If you can’t get a measurement of your partner’s ring size, simply contact your local store where a member of our team will be able to guide you further.
Ring Sizing Product information
• You can find the available ring size of a product listed on the product page under ‘size’.
• If the size shown is not the correct size, click on the ‘customise’ button on the cart page. This will send a customised order through to our store with your desired size. Once we receive your custom order we will be in contact with you to advise on an estimated delivery date.
• If you have any questions relating to ring sizing, please contact your local store.
• If you purchase a SCJ ring and the size is incorrect, we do offer ring resizing through our master jeweller. Please contact your local store to book a resizing appointment.
NECKLACE SIZING
Necklace sizing Information to go here
BRACELET/BANGLE SIZING
Bracelet and bangle sizing information to go here
ANKLET SIZING
Anklet sizing info to go here.
HOW MUCH DOES SHIPPING COST?
Simon Curwood Jewellers offers free shipping within Australia for all orders over $100 . For orders under $99 a flat fee of $10 will be charged at checkout.
WHEN WILL MY DELIVERY ARRIVE?
Simon Curwood Jewellers will ship your parcel within 24hrs of processing your order if the item is in stock. Standard delivery to anywhere in Australia is 2-7 business days*.
WHAT HAPPENS IF IT SOMETHING ISN'T RIGHT?
We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life.
* Whilst Simon Curwood Jewellers take all care in delivering your order on time, at times unexpected delays can occur. In the event there is a delay with your order, you will be notified via phone or email. NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.
NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.
HOW CAN I TRACK MY ORDER?
When your order has been shipped, we will email you your consignment number and tracking ID. Click on the link in this email to track your parcel or enter your tracking ID on the Toll website.
IS MY PARCEL INSURED?
Yes, your order is insured while in transit. However, once a parcel has been delivered and signed for it is responsibility of the recipient to arrange insurance thereafter. For your protection, Simon Curwoood Jewellers:
1. Insures your order to the full RRP.
2. Uses only Toll services for all orders to ensure the highest of standards in parcel delivery and security.
3. Requires that all deliveries be made to a physical business or home address*
4. Parcel signature required
*Simon Curwood Jewellers can post to PO BOX with purchaser undertaking full liability for lost, damaged or stolen goods.
MY DELIVERY HASN'T ARRIVED/HAS BEEN DAMAGED IN TRANSIT
If your order has been lost or damaged in transit, please contact us within 7-10 working days of placing your order.
Our standard special order deposit is 50%. Paying a deposit or agreeing to a payment plan, unless otherwise specified on your invoice, is considered as your acceptance of your special order purchase, as ordered by your sales professional. Special orders once purchased cannot be cancelled, as they are custom made at your request. You agree that cancellation for any reason will result in an increased cancellation fee equal to your purchase price.
A purchase made using multiple payments and/or established with a deposit is to be considered a Lay-By and initial payment is acceptance of our terms. Our standard Lay-By deposit is 25%. No Lay-By fee applies, however, a re-stocking fee equal to the deposit paid will apply should you cancel your purchase. A cancellation fee is not transferable for credit. Our standard Lay-By term is 3 months from the date of purchase or 5 months for a special order. Our minimum payment terms are 5% per fortnight. You agree that any further special arrangements in addition to this that were made with our team members are printed on your invoice. You agree that failure to meet our Lay-By terms is to be considered a change of mind cancellation and subject to our cancellation and re-stocking fee.
