FAQ

Browse our library of facts and questions to learn all you need to know about our services, deliveries, customer service, policies and terms.

refunds and returns

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We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement. This does not cover damage caused by the client. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you. You agree that approval of a CAD drawing is acceptance of your design as described. Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

WARRANTY

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Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture as well as free cleaning in-store for life.

SHIPPING COST and DELIVERY

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HOW MUCH DOES SHIPPING COST?
Simon Curwood Jewellers offers free shipping within Australia for all orders over $100. For orders under $99 a flat fee of $10 will be charged at checkout. 

WHEN WILL MY DELIVERY ARRIVE?
Simon Curwood Jewellers will ship your parcel within 24hrs of processing your order if the item is in stock. Standard delivery to anywhere in Australia is 2-7 business days*. 

* Whilst Simon Curwood Jewellers take all care in delivering your order on time, at times unexpected delays can occur. In the event there is a delay with your order, you will be notified via phone or email. NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.

NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.  

HOW CAN I TRACK MY ORDER?

When your order has been shipped, we will email you your consignment number and tracking ID. Click on the link in this email to track your parcel or enter your tracking ID on the Toll website. 

IS MY PARCEL INSURED?
Yes, your order is insured while in transit. However, once a parcel has been delivered and signed for it is responsibility of the recipient to arrange insurance thereafter. For your protection, Simon Curwood Jewellers:
1. Insures your order to the full RRP.
2. Uses only Toll services for all orders to ensure the highest of standards in parcel delivery and security.
3. Requires that all deliveries be made to a physical business or home address*
4. Parcel signature required 

*Simon Curwood Jewellers can post to PO BOX with purchaser undertaking full liability for lost, damaged or stolen goods.

MY DELIVERY HASN'T ARRIVED/HAS BEEN DAMAGED IN TRANSIT
If your order has been lost or damaged in transit, please contact us within 7-10 working days of placing your order.


special orders

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Our standard special order deposit is 50%. Paying a deposit or agreeing to a payment plan, unless otherwise specified on your invoice, is considered as your acceptance of your special order purchase, as ordered by your sales professional. Special orders once purchased cannot be cancelled, as they are custom made at your request. You agree that cancellation for any reason will result in an increased cancellation fee equal to your purchase price.

lay-by terms and conditions

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A purchase made using multiple payments and/or established with a deposit is to be considered a Lay-By and initial payment is acceptance of our terms. Our standard Lay-By deposit is 25%. No Lay-By fee applies, however, a re-stocking fee equal to the deposit paid will apply should you cancel your purchase. A cancellation fee is not transferable for credit. Our standard Lay-By term is 3 months from the date of purchase or 5 months for a special order. Our minimum payment terms are 5% per fortnight. You agree that any further special arrangements in addition to this that were made with our team members are printed on your invoice. You agree that failure to meet our Lay-By terms is to be considered a change of mind cancellation and subject to our cancellation and re-stocking fee.

Still have questions? Email us at care@simoncurwood.com.au

EDUCATION

metals

Silver

Silver is a beautiful, lustrous, metallic-white metal. Pure Silver is quite soft and malleable and most fine silver Jewellery is either crafted from Fine Silver .999 or Sterling Silver .925.

Fine .999 Silver is the closest metal to pure elemental silver. Fine silver is 99.9% silver, with the remaining 0.1% consisting of trace elements of insignificant quantity. Fine Silver is softer than Sterling Silver and is therefore used less frequently in Jewellery prone to dents and scratching such as rings or bangles and likely instead to be used in jewellery less prone to scratching such as earrings and necklaces.

Sterling silver contains 92.5% pure silver and 7.5% other metal (usually copper). Silver jewellery marked with a 925 is Sterling Silver jewellery that has been certified to contain 92.5% silver content. Due to Sterling silver being harder than fine .999 silver, it is more suitable for most fine jewellery making.

Yellow Gold

Throughout history, gold has been treasured for its natural bright metallic-yellow beauty. Gold is available in a diverse palette of alloying, the most common used in fine jewellery being 9 Carat (9CT) 14 Carat (14CT) and 18 Carat (18CT). Gold in its most pure form, 24Carat (24CT) is most often too soft for fine jewellery intended to be worn daily. White Gold is created by alloying, that is blending, gold with white metals like palladium and Rose Gold is created by blending gold with red and pink metals such as copper.

18CT (75% gold 25% alloyed metals)

18CT pieces have the brightest yellow tone. Because of the higher gold content in 18CT pieces, they offer less resistance to wear, scratches and denting than 14CT or 9CT gold pieces, but more resistance to wear than a pure 24CT piece of fine jewellery.

14CT (57.5% gold 42.5% alloyed metals)

14CT gold offers more resistance to wear than either 18CT or 24CT pieces of fine jewellery. 14CT has a brighter yellow tone than 9CT but it is not as brightly toned as either 18CT or 24CT.

9CT (38.5% gold and 61.5% alloyed metals)

9CT jewellery pieces have a bright yellow tone and offer the most resistance to wear, scratches and denting than 14CT, 18CT or 24CT. 9CT is not as brightly toned as 14CT, 18CT or 24CT gold.

Platinum

Platinum is one of four precious metals, along with silver, palladium and gold. Of the four precious metals, platinum is the most expensive and the strongest of all precious metals used in fine jewellery. Platinum is a naturally white metal, so it does not need to be rhodium plated like white gold.

Platinum jewellery contains 95% pure platinum and is hallmarked with a 950 stamp. Platinum is much denser than and heavier than gold. Platinum is more rare than other precious metals with platinum production occurring in only a limited number of locations across the globe.

Platinum is extremely long wearing and often the precious metal of choice for engagement rings and wedding bands due to its strength and naturally silvery white colour.

Titanium

Titanium is a naturally silver-grey coloured metal that is hypoallergenic, lightweight and resistant to corrosion. Titanium possesses immense tensile strength – it is stronger than steel, but far lighter.  Due to titanium being extremely strong, more scratch, bend and dent resistant than gold, silver and platinum and due to its lightweight properties, titanium can be an ideal metal choice for jewellery rings.

Titanium is also a great choice for allergy prone skin as it will not produce skin irritation due to its naturally hypoallergenic nature. Titanium jewellery can be polished to a bright grey lustre and can also be coloured in a wide array of colours making it a unique choice for jewellery metal.

Zirconium

Zirconium is a very light weight metal which is grey-white in colour and found naturally in minerals such as zircon. It can be given a black colour by extreme heat treatment creating an extremely durable and beautiful black coating. Black zirconium is hypoallergenic and has incredible corrosion resistance.

stones

Diamond

Our profound knowledge and passion for exceptional diamonds has lead to the creation of our highly esteemed range of diamonds – SC Diamonds (Simon Curwood Diamonds). All diamonds in the Simon Curwood Diamond range are guaranteed to be non-recirculated, ethically mined diamonds. All SC Diamonds are hand selected by our international diamond buyer, undergoing rigorous quality control and are individually graded by an independent diamond valuer; ensuring consistency and brilliance with each SC Diamond.

Morganite

With its soft pink-coral hue, morganite is an elegant, romantic gemstone. The colour of a morganite is due to traces of manganese within the gemstone. Morganite is a member of the beryl family along with emerald and aquamarine and like most beryl’s, morganite makes an excellent fine jewellery stone. Morganite is often chosen as an alternative to diamond as the centrepiece of an engagement ring due to its romantic colouring and beauty.

Lab Grown Diamond

All stones from the SC Eco Laboratory are guaranteed to be sustainable and eco friendly, use carbon neutral manufacturing processes, 100% equivalent of recirculated metal used back into the market, are quality controlled to ensure the highest of standards and are 100% guaranteed to be mine free. All SC (Simon Curwood) Lab Grown Diamonds are grown using the most advanced technology available. Lab grown diamonds are grown in a laboratory under controlled conditions that stimulate the growth process of a natural diamond deep beneath the earth’s crust. A lab grown diamond has the exact same structure of carbon atoms present in a natural diamond, making them chemically and visually on par with a natural diamond. Lab grown diamonds are graded using the same colour grading scale as other diamonds. Much the same as our Diamond Concierge – our laboratory team can create or source the perfect SC Lab Grown Diamond for you, ensuring size, colour, clarity and cut meets your specific requirements.

Moissanite

All stones from the SC Eco Laboratory are guaranteed to be sustainable and eco friendly, use carbon neutral manufacturing processes, 100% equivalent of recirculated metal used back into the market, are quality controlled to ensure the highest of standards and are 100% guaranteed to be mine free. All SC (Simon Curwood) Moissanite gemstones are carefully selected to ensure consistency and brilliance. Moissanite is a near colourless diamond simulant stone that has a very similar appearance to a diamond and is closer to a diamond in overall appearance than any other imitation diamond. Moissanite is a silicone carbide gemstone with a very high refractive index which causes it to disperse a high amount of light and this is what gives Moissanite its signature fire and brilliance. Moissanite is graded using a colour grading scale similar to the way in which diamonds are graded. To ensure stunningly brilliant clarity and sparkle, all SC Moissanite stones are the best possible colour D-G and FL (flawless) in clarity.

Ruby

Ruby is the birthstone of July. Rubies are a beautiful red gemstone which are nearly as hard as diamonds, rating 9 on the Mohs scale. This makes them resistant to scratching and suitable for long lasting jewellery. They are a naturally hexagonal shaped crystal of the corundum family, which also includes sapphires. Their red colour is due to traces of chromium.

Sapphire

Sapphires are the birthstone for the month of September. Sapphires are most known for their incredible blue hues and are among the most durable naturally occurring elements in the world. Due to the beauty, hardness and wearability of sapphires, they make ideal stones for fine jewellery. Sapphires are available in a wide variety of colours.

Created Sapphire

Both sapphires and Created Sapphires are made from corundum, both in nature (where they are mined) and in laboratories (where they are grown). Created Sapphires are made using only corundum and due to the fact no synthetic material is used to replace the corundum, real and Created Sapphires are indistinguishable from one another by visual characteristics alone. Created Sapphires are a more affordable alternative to naturally formed sapphires while still possessing the same colour and beauty.

Cubic Zirconia

Cubic Zirconia (CZ) is a very rare crystalline form of zirconium oxide, which can be man-made to create a gemstone with similarities to that of a true diamond. Cubic Zirconia is frequently purchased as a more affordable alternative to a diamond due to its possession of similar qualities to that of a diamond, most notably its lack of colour.

Aquamarine

Aquamarine, the birthstone of March, comes in beautiful shades of blue, from pale pastel blues to a greenish deep blues. Aquamarine acquires its colour from iron impurities within colourless beryl and it is known for its excellent transparency and clarity.Aquamarine fine jewellery requires relatively easy care and can be cleaned with lukewarm soapy water and a soft cloth. When not being worn, aquamarine is best storedin a dark place, as extended sun exposure can cause this gorgeous stone’s colour topale.

Topaz

Topaz is the traditional November birthstone and is one of the many gemstones that can be found in a broad range of colours including reds, pinks, purples, oranges, yellows and browns and blues. Though the stone can be a wide range of colours, the most prized Topaz are blue, pink or yellow. Ranked an 8 on the Mohs hardness scale, Topaz is suitable for everyday wear. Like aquamarine, when not being worn, Topaz is best stored in a dark place as extended sun exposure may cause this brilliant stone’s colour to pale.

Emerald

Emerald is the birthstone of May. Emeralds radiate a stunning vivid green colour and are amongst the rarest of gemstones. Emeralds are formed from the mineral beryl and their green colour is due to trace amounts of chromium and vanadium. Emeralds are rarer than diamonds and often command a higher price. Unlike diamonds, inclusions are common in emeralds which does make them more susceptible to cracking if knocked or exposed to extreme temperature changes. An emerald is a rare beauty and often an heirloom stone passed down through generations. An emerald requires special cleaning care and should never be cleaned with chemicals or ultrasonically. To clean, emeralds should instead be rinsed with lukewarm water, allowed to dry and rubbed gently with a soft cloth.

Tanzanite

Tanzanite has a brilliant, deep blue-purple colour hue which is unique to Tanzanite only.The reason Tanzanite is so incredibly unique is that it is the only gemstone which istrichroic, that is, it has three colour appearances depending on what angle and lightingconditions it is viewed. Under alternating conditions, Tanzanite will appear blue, purpleand reddish brown. The name “Tanzanite” was given to this stone because the world’s only known significanttanzanite source is located in northern Tanzania. Tanzanite is often regarded as a relatively delicate gemstone as it is soft compared withdiamonds, sapphires and rubies. Warm, soapy water and a soft cloth to dry is the bestway to keep Tanzanite clean.

Pearl

Not actually a stone, pearls are created by molluscs like oysters layer by layer as a way of protecting themselves from foreign objects.

jewellery care guide

FINE JEWELLERY
Fine jewellery is made from precious metals such as gold, platinum, and silver. The pure precious metal is typically alloyed with other metals for strength, and sometimes to modify the colour, as in white and rose gold. Fine jewellery is often set with diamonds and other precious gemstones such as ruby, sapphire and emerald; and with semi-precious gemstone such as morganite, amethyst and aquamarine.All fine jewellery should be considered precious, therefore it should be worn and treated with care.  A piece of fine jewellery that is well cared for and properly maintained can last beyond your lifetime and become an heirloom for future generations.Quality white gold fine jewellery is finished with rhodium plating to produce a hard, shiny white surface appearance.  The rhodium makes white gold look ‘whiter’ and helps protect against wear and discolouration. The rhodium will wear off over time and can require re plating to restore the brightness of the metal if desired. 

GENERAL CARE
All fine jewellery, and especially rings with delicate stone settings and bands, should be worn mindfully to protect them from damage such as knocks, scrapes, and catches on clothing and edges.  Even relatively small knocks can cause metal to bend and distort, potentially dislodging your gemstones from their settings; and create scratches and scrapes on the metal or gemstones.To prevent damage and loss of gemstones, we recommend that you take care otherwise do not wear your fine jewellery whilst doing housework, manual labour such as gardening and DIY projects, or while exercising with weights, swimming, or playing sport.  All precious metals and even non-precious metals such as titanium, zirconium and stainless steel can be easily scratched, and it is common for rings, bracelets, and bangles to get scuff marks, dents, and surface scratches through everyday wear. Common dirt and dust can easily scratch precious metals, and even rubbing with paper can cause scuffs and scratches. Fortunately, all precious metals can be polished and re-finished by a jeweller to restore their lustre.We also recommend avoiding contact with chemicals such as make-up, bath soap, body lotions, hair products, perfumes, and harsher chemicals such as chlorine, bleach, and general cleaning products. These can cause your jewellery to become dull; they can erode gemstones and sometimes tarnish the metal.Gemstones should be protected from prolonged exposure to direct heat and light, as this can cause them to fade or lose their intensity of colour.  Brittle gemstones such as emerald, tanzanite, topaz and opal should only be cleaned using gentle methods, and never in an ultrasonic cleaner.We recommend that finer link chains and bracelets be removed before sleeping, to avoid catches and pulls which can cause the links and fittings to stretch or break.To help protect your jewellery and gemstones from scratches and scuffs, we recommend that each piece be stored separately in its original box, or in a soft fabric-lined jewellery box that has a dedicated compartment for each piece.  Metals can scratch other metals, gemstones can scratch metal and other gemstones, and diamonds can scratch almost everything – so it is best to store them all separately from each other. 

GENERAL CLEANING
We recommend that all fine jewellery be regularly cleaned to maintain the lustre of the metal and brilliance of the gemstones.  Fine jewellery and gemstones are natural attractors of oils, dirt, and dust.  This means that your natural body oils and acids can ‘coat’ your gemstones and metal, which causes dirt and dust to build up and make the jewellery look lifeless and dull.For most jewellery, a simple 5-minute soak in lukewarm water with a few drops of mild dishwashing detergent can brighten the metal and gemstones; and may help loosen debris caught in the gemstone settings and the undercarriage of rings. A soft baby’s toothbrush can be used to gently dislodge stubborn oils and debris trapped within the harder-to-reach areas.Rinse the jewellery with clean lukewarm water and allow to air-dry if possible, before polishing with a soft dry cloth.An interesting point to note is that common dirt and dust can scratch some gemstones that are lower on Moh’s Scale of Hardness, so gemstones should be washed before gently polishing with a cloth.An exclusion to the water-washing method is any jewellery set with opals, pearls, and other porous gemstones – these should be gently wiped clean with a soft cloth only.We recommend having your jewellery buffed and/or cleaned ultrasonically in-store at least every 3 months to keep it looking its best.  This is a complimentary service for our clients at SCJ. 

MAINTENANCE
It is recommended that you have your jewellery inspected every 6 months for signs of wear, damage, or loose gemstones; this applies especially to fine stone settings or filigree details, chain links and clasps.Stone settings like claws can easily become bent or worn down over time so regular inspection is necessary to prevent further damage or loss of gemstones.  Clasps and fittings on chains and bracelets can also become worn or bent with normal wear, and should also be checked often. Our master jeweller can also inspect, perform maintenance repairs, and professionally polish your jewellery in our workshop to restore its original shine and sparkle. 

RETURNS

We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement. This does not cover damage caused by the client. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you. You agree that approval of a CAD drawing is acceptance of your design as described. Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

Full details of your consumer rights may be found at consumerlaw.gov.au

lifetime warranty

Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture as well as free cleaning in-store for life.

Product Information Guide

The product information listed under product description on the Simon Curwood Jewellers website, catalogue and other promotional materials is for your guidance only. While we Simon Curwood Jewellers take great care in ensuring the details describing a product, and its appearance and price are written to the best of our knowledge. Measurements may vary from Measurements in mm may vary by +/- 10% due to hand-finishing and carat weights may vary within a range of +/- 5%. Simon Curwood Jewellers cannot guarantee that colours of jewellery and stones will display accurately on all monitors and devices. All images are representative and colours may vary slightly depending on lighting conditions and screen/device settings. All diamond and gemstone are unique; possessing slight variations in colour from one to the next. Colour tone variation is natural and to be expected across all diamonds and gemstones. Simon Curwood Jewellers endeavour to replicate products as close a possible products description and colouring but do not warrant that the products delivered will be identical to those displayed on our website, all other marketing material including social media unless otherwise stated.

size guides

RING SIZING

Use our SCJ Ring Sizing Guide, download and print (at 100%). Place the ring over the circles on the guide to find the closest match. If its in between two measurements, choose the larger size. Print the SCJ Ring Sizing Guide. 

FIND OUT YOUR PARTNER'S RING SIZE  (WITHOUT SPOILING YOUR PROPOSAL)

Download and print the SCJ Ring Sizing Guide above and follow the steps. If you can’t get a measurement of your partner’s ring size, simply contact your local store where a member of our team will be able to guide you further. 

Ring Sizing Product information

• You can find the available ring size of a product listed on the product page under ‘size’.
• If the size shown is not the correct size, click on the ‘customise’ button on the cart page. This will send a customised order through to our store with your desired size. Once we receive your custom order we will be in contact with you to advise on an estimated delivery date.
• If you have any questions relating to ring sizing, please contact your local store.
• If you purchase a SCJ ring and the size is incorrect, we do offer ring resizing through our master jeweller. Please contact your local store to book a resizing appointment.


NECKLACE SIZING
Necklace sizing Information to go here

BRACELET/BANGLE SIZING
Bracelet and bangle sizing information to go here

ANKLET SIZING
Anklet sizing info to go here. 
 

shipping

HOW MUCH DOES SHIPPING COST?
Simon Curwood Jewellers offers free shipping within Australia for all orders over $100 . For orders under $99 a flat fee of $10 will be charged at checkout. 

WHEN WILL MY DELIVERY ARRIVE?
Simon Curwood Jewellers will ship your parcel within 24hrs of processing your order if the item is in stock. Standard delivery to anywhere in Australia is 2-7 business days*. 

WHAT HAPPENS IF IT SOMETHING ISN'T RIGHT?
We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life.

* Whilst Simon Curwood Jewellers take all care in delivering your order on time, at times unexpected delays can occur. In the event there is a delay with your order, you will be notified via phone or email. NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.

NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.  

HOW CAN I TRACK MY ORDER?
When your order has been shipped, we will email you your consignment number and tracking ID. Click on the link in this email to track your parcel or enter your tracking ID on the Toll website. 

IS MY PARCEL INSURED?
Yes, your order is insured while in transit. However, once a parcel has been delivered and signed for it is responsibility of the recipient to arrange insurance thereafter. For your protection, Simon Curwoood Jewellers:
1. Insures your order to the full RRP.
2. Uses only Toll services for all orders to ensure the highest of standards in parcel delivery and security.
3. Requires that all deliveries be made to a physical business or home address*
4. Parcel signature required 

*Simon Curwood Jewellers can post to PO BOX with purchaser undertaking full liability for lost, damaged or stolen goods.

MY DELIVERY HASN'T ARRIVED/HAS BEEN DAMAGED IN TRANSIT
If your order has been lost or damaged in transit, please contact us within 7-10 working days of placing your order.


special orders

Our standard special order deposit is 50%. Paying a deposit or agreeing to a payment plan, unless otherwise specified on your invoice, is considered as your acceptance of your special order purchase, as ordered by your sales professional. Special orders once purchased cannot be cancelled, as they are custom made at your request. You agree that cancellation for any reason will result in an increased cancellation fee equal to your purchase price.

Lay-by Terms and conditions

A purchase made using multiple payments and/or established with a deposit is to be considered a Lay-By and initial payment is acceptance of our terms. Our standard Lay-By deposit is 25%. No Lay-By fee applies, however, a re-stocking fee equal to the deposit paid will apply should you cancel your purchase. A cancellation fee is not transferable for credit. Our standard Lay-By term is 3 months from the date of purchase or 5 months for a special order. Our minimum payment terms are 5% per fortnight. You agree that any further special arrangements in addition to this that were made with our team members are printed on your invoice. You agree that failure to meet our Lay-By terms is to be considered a change of mind cancellation and subject to our cancellation and re-stocking fee.