Our refund policy

Thank you for your purchase with Simon Curwood Jewellers. If you have any further questions regarding your beautiful new piece of jewellery, do not hesitate in calling your store of purchase. Your satisfaction is our passion.
Lay-By Terms and Conditions:
A purchase made using multiple payments and/or established with a deposit is to be considered a Lay-By and initial payment is acceptance of our terms. Our standard Lay-By deposit is 25%. No Lay-By fee applies, however, a re-stocking fee equal to the deposit paid will apply should you cancel your purchase.  A cancellation fee is not transferable for credit. Our standard Lay-By term is 3 months from the date of purchase or 5 months for a special order. Our minimum payment terms are 5% per fortnight. You agree that any further special arrangements in addition to this that were made with our team members are printed on your invoice. You agree that failure to meet our Lay-By terms is to be considered a change of mind cancellation and subject to our cancellation and re-stocking fee.
Special Orders:
Our standard special order deposit is 50%. Paying a deposit or agreeing to a payment plan, unless otherwise specified on your invoice, is considered as your acceptance of your special order purchase, as ordered by your sales professional. Special orders once purchased cannot be cancelled, as they are made at your request. You agree that cancellation for any reason will result in an increased cancellation fee equal to your purchase price.
Refund Policy:
We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement. This does not cover damage caused by the client. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you. You agree that approval of a CAD drawing is acceptance of your design as described. Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au.