Important Information on our return and returns policies

We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement. This does not cover damage caused by the client. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you. You agree that approval of a CAD drawing is acceptance of your design as described. Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.